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Terms of Use
Scope of Agreement
These Terms & Conditions (“T&Cs”) govern all quotations, sales, and deliveries of products manufactured by Serflex (“Seller”) to the customer (“Buyer”), unless otherwise agreed to in writing. Quotations & Orders
- Quotations are valid for 30 days unless otherwise stated.
- Orders are subject to Seller’s acceptance and written confirmation.
- No changes, cancellations, or reschedules are binding without Seller’s written approval.
Pricing & Payment
- Prices are in U.S. Dollars unless otherwise specified.
- Payment terms: Net 30 days from invoice date, unless otherwise agreed in writing.
- Past due invoices may incur interest at 1.5% per month or the maximum rate allowed by law.
- Buyer is responsible for all applicable taxes, duties, or fees.
Delivery & Lead Times
- Shipping dates are estimates and not guarantees.
- Seller is not liable for delays caused by force majeure, material shortages, or circumstances beyond its control.
- Risk of loss transfers to Buyer upon shipment (FOB Origin unless otherwise agreed).
Inspection & Acceptance
- Buyer shall inspect products within 10 business days of receipt.
- Claims for shortages, defects, or nonconformance must be made in writing within this period.
- Failure to notify Seller constitutes acceptance of the goods.
Warranty
- Seller warrants that products will conform to specifications at the time of shipment.
- Warranty period: 12 months from date of shipment.
- Seller’s liability is limited to repair, replacement, or credit at Seller’s discretion.
- Warranty does not cover damage from misuse, improper handling, assembly, or operation outside of design specifications.
Returns
- No returns accepted without prior written authorization (RMA required).
- Unauthorized returns may be refused at Buyer’s expense.
Intellectual Property
- Designs, drawings, and tooling provided by Buyer remain Buyer’s property.
- Any proprietary manufacturing processes, know-how, or improvements developed by Seller remain Seller’s property.
Export Compliance
- Buyer acknowledges that products may be subject to U.S. export control laws, including ITAR and EAR.
- Buyer agrees not to export or transfer products without required U.S. government authorization.
Limitation of Liability
- Seller is not liable for incidental, consequential, or indirect damages, including lost profits or downtime.
- Seller’s total liability shall not exceed the purchase price of the specific products giving rise to the claim.
Governing Law & Venue
- These T&Cs are governed by the laws of the State of California, without regard to conflict of laws.
- Any disputes shall be resolved in the courts of Los Angeles County, California.
Entire Agreement
- These T&Cs, along with Seller’s order acknowledgment, constitute the entire agreement between Seller and Buyer.
- Any conflicting Buyer terms are expressly rejected unless agreed to in writing.